All symbols on the equipment will be in English. We will be responsible for providing the Buyer with a general layout plan, electrical plan, installation orientation and manuals, in English.
a. After all of the equipment is delivered to the customer's factory, the Buyer shall be responsible for all preparation work, e.g. electricity supply, water supply, cranes and labor, etc.
b. We will prepare visa applications for engineers, who will assist in the equipment installation and testing at the Buyer's factory.
c. The Buyer will buy round-trip air tickets for the engineer(s) after the visa application is approved. The Buyer is responsible for all expenses generated, e.g. visa application fees, meals, accommodation and an allowance of $80.00 per day for each engineer.
d. The engineer(s) will provide free training for the operators and maintenance people in the Buyer's factory.
e. If the Buyer does not request commissioning by our engineer(s) within four months from the date of the bill of lading, it will be accepted that all the equipment has been successfully tested and approved.
a. In cases of quantity discrepancies or equipment damage at the destination, the Buyer will file a claim within 30 days after arrival. The insurance and shipping companies will be responsible for discrepancies and damage caused during transit.
b. Guarantee period: 13 months from the date of the bill of lading. During this period, we provide spare parts without charge for quality issues. Malfunctions caused by improper operation will be charged at cost price.
c. Long-term service: Beyond one year, we provide spare parts at reasonable prices and offer long-term technical guidance.
❓ Frequently Asked Questions
What certifications does this machinery have?
The machine is fully certified with CE, ISO9001:2008, and GMP standards, ensuring high quality and safety compliance.
What is the standard delivery time for the pelletizer?
The typical delivery timeframe is between 60 to 100 days from the date of order confirmation.
Which brands are used for the motor and control systems?
We use high-performance Weg motors and Siemens control systems equipped with remote control capabilities for precision and reliability.
Is the machine color and specification customizable?
Yes, both the machine color and certain technical specifications can be customized to meet your specific factory requirements.
How long is the warranty period and what does it cover?
We offer a 13-month guarantee from the date of the bill of lading. This covers free spare parts for any quality-related issues during the period.
Do you provide on-site installation and training?
Yes, we can dispatch engineers to your facility to assist with installation, testing, and provide free training for your operators.
Zhida Plastic Machinery
