Q1. What about the payment way?
By TT, L/C at sight. 30% down payment should be paid after contract is valid, 70% balance should be paid before shipment.
Q2. Installation and stuff training available from you?
Yes, we have rich experience with engineers around the world who can be sent to your factory to train your workers. We also provide online guidance.
Q3. How long is the guarantee?
We offer high-quality machines with a 12-month guarantee and will reply to any inquiries within 6 hours.
Q4. How do you handle broken parts during the warranty period?
We will send you spare parts free of charge if they are within warranty (excluding easy-broken parts). For easy-broken parts, we only charge the cost fee.
Q5. How does your factory ensure quality control?
We have passed the ISO9001 Quality Management System and CE certification. A special QC department is in charge of the products' quality throughout the production process.
Q6. How can we check the machines before delivery?
We provide online checking during machine testing. Detailed testing videos and reports will be prepared before delivery. Third-party testing is also accepted.