How do you provide technical guidance?
For customers requiring non-standard equipment, we communicate specific requirements with our technical team to provide solutions based on technical feasibility and production costs.
What is the typical delivery time?
Standard machines are generally delivered within 60 working days after deposit. Non-standard or customized machines take approximately 90 working days.
How do you ensure product quality before shipping?
We adopt strict inspection processes, including component verification and full machine testing, to ensure all mechanical equipment meets technical production requirements.
What kind of packaging is used for transportation?
Before shipping, products are packed using a strict vacuum process combined with a reinforced bottom tray (wooden or steel) for maximum protection.
What is your warranty policy?
We offer a one-year warranty and lifetime maintenance services. Solutions include sending spare parts, remote assistance, or dispatching personnel for on-site maintenance.
How do I handle technical issues during use?
Our after-sales department operates a 24-hour hotline. We respond immediately to inquiries and provide a formal measure or solution within 24 hours.