Frequently Asked Questions
Are you a factory or a trade company?
We are a professional manufacturer with our own specialized production facility in China. We welcome clients to visit our site.
How do I choose the right shredder machine for my needs?
Our technical consulting services help recommend the most suitable machine and program based on your materials, required capacity, and actual site situation.
What kind of after-sales service do you provide?
We provide comprehensive after-sales support, including on-site installation, equipment commissioning, operator training, and regular return visits to optimize maintenance methods.
How long is the standard delivery time?
Generally, delivery takes approximately 20-35 working days after the deposit is received, depending on the specific project requirements.
Which trade terms are available for international orders?
We support various terms including FOB, CFR, CIF, and EXW based on your logistical preferences.
Is the machine protected against overloads?
Yes, our machines feature a PLC control system with automatic reverse rotation and current monitoring to provide full overload protection for both the motor and cutting tools.